The client support that you can receive from your shared web hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical issue with a current account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine hosting provider not from some reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them right away, it's likely that you will wait for a couple of days to have a response to any kind of query, thus your websites may stay offline for a long time. Alternatively, a company which offers different options for communication and has a technical support team available all the time can assist you right away and help you limit or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for all our shared web hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an email. If you do have an account, you can open a support ticket on top of the other three options for contact. You're able to choose the most appropriate way to contact us based on what your location is or what hardware you're using. We can help you for more or less any webhosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even then the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to receive well-timed support, particularly if your website is not running efficiently for whatever reason. Our Linux semi-dedicated packages come with 24/7 customer and tech support, consequently in case something happens, you can use plenty of ways to get in touch with us - phone line with a few local numbers internationally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general matters, so that if you don't have an account yet, for instance, you are able to find more details about our solutions, or we can assist you with less demanding technical problems. The second two methods are for strictly technical matters or everything which is more time-consuming considering that it's easier to follow the correspondence between you and our technical support team. The warranted max response time for them is just an hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day so as to get support as you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Web Hosting

If you buy a virtual private server from us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you are an existing customer and you require assistance with a technical issue that requires additional time to analyze or resolve, you can open a ticket from your billing account or you will be able to send an e-mail and we will take care of the trouble and send you a response within one hour. The answer time is warranted 24/7, which includes holidays and weekends, still for most problems it takes no more than 30 minutes to get assistance. The support service covers your VPS and all the pre-installed software it comes with, so if you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

If you purchase a dedicated server through our company, you'll be able to get in touch with us at any time using several channels and the maximum time that you will need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you'd like to learn more about our website hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you need help with third-party software that you can't install or run effectively, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.