Although the web hosting service provided by the different companies appears identical, each provider has got a personalized platform with its own tweaks and different ways to do certain procedures. In this case, an enormous knowledge base would be truly useful both for people with zero prior experience and for technically trained individuals who will at some point discover how given procedures are completed, but will lose precious time in the process. The objective of such a knowledge base is to make the hosting service quick and simple to use, saving users loads of time and effort. The end result is more satisfied customers, since they can swiftly find the information they want, and considerably less work for the help desk support team representatives, because usually the vast majority of the queries and problems that customers have got are already described in the knowledge base. On the condition that the articles themselves are written well and encompass more topics, you’ll be able to find out more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Web Hosting

If you have ordered your first shared web hosting package through our company or have migrated your website over to us, you’ll grow familiar with our platform and our custom Hepsia hosting Control Panel in a jiffy as we have compiled an extensive knowledge base where you can find all the info that you may ever need – both general info about the web hosting service as a whole and more specific info about the separate features that you can use and the difficulties that you may confront. The articles are located in two places. The entire article collection can be accessed through the Help section of the Control Panel. You can find relevant articles about the different features in every section of the Control Panel as well. You can acquaint yourself with how to do more or less everything, from creating an .htaccess config file to administering a mailing list, and all the articles include thorough guidelines, so you won’t ever become lost due to an ambiguous text. Naturally, if you experience a more specific problem and you can’t find an adequate solution in our knowledge base, you can touch base with our client care team 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an extensive article library where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We have created it based on the feedback that we have received from our customers throughout the years and, as a result, our articles deal with particular issues that you could stumble upon and offer the most efficient way to rectify them, for instance getting an HTTP 500 error message or not being able to send emails from your PC although you have the right SMTP server settings. The articles are available in each and every section of the Control Panel and you can consult them whenever you like. They can help you enhance your knowledge not only about our services, but also about the hosting service in general, as they offer detailed guidelines and general information such as what file access permissions or cron jobs are.