There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It’s the easiest communication method for a number of reasons. In the event that no tech support staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always be received. In addition, you can copy/paste extensive pieces of info without the need to worry about spelling errors, and in case a certain issue requires more time to be fixed or a number of replies have to be exchanged, all the info will be in the exact same location, so each party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which suggests that if you have to provide info or to adhere to guidelines, you’ll have to use at least 2 separate interfaces and this number may grow in case you would like to administer a number of domain names. In addition, lots of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting include an integrated trouble ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same place – payments, files, emails, support tickets, etc., avoiding the need to log in and out of different systems. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks of the mouse without ever logging out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informational articles, which will supply you with more information and which may help you solve any specific issue before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated packages, which suggests that you will not require an additional platform to contact our client service staff – you can do this on the spot in case you face a problem. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is equally simple. With our clever search box, you can swiftly find any ticket that you have sent in the past. You can post a ticket at any given point in time since our customer service staff representatives are available to you 7 days a week and reply in no more than sixty minutes, even though it rarely takes that much to receive assistance. With Hepsia, you will have everything in one place and you can just forget about needing to go through 2 or more platforms to troubleshoot a simple issue.