If you ever face a problem with your website and are unable to cope with it on your own, ask the respective web hosting company’s customer care team to help you bring the website back online. A quick solution would be the most optimal scenario, but a lot of hosting companies answer within 24 hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be resolved with ease, your website may not function correctly or may not be accessible whatsoever for an extended interval, so you may lose prospective clients as it’s highly unlikely that anybody will be eager to return to a faulty site. Hence, you ought to make certain not only that you can get in touch with your web hosting company, but also that they can reply and help you in a well-timed fashion. If a software app update doesn’t go smoothly or if you delete something by chance, for instance, the site must be fixed speedily in order to avoid extended inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

If you are using one of our shared web hosting and you have an enquiry or chance upon an obstacle, you can get in touch with us 24/7 by posting a ticket or by sending an e-mail and we’ll make sure that you obtain an answer in no more than 60 minutes. In case the issue can be resolved, we will do it before we get back to you, while if there is something that you need to do on your end, we’ll supply you with all the required information – what settings to check, what workable solutions to try, and so on. Normally, you will get an answer within less than thirty minutes, which goes to say that waiting around for hours on end or even for more than one day to receive support is something inconceivable. Our 60-minute response guarantee is valid for any query that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support team representatives are available all the time and they will reply to any support ticket that you send through your hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you have a generic query about your semi-dedicated server or you experience a certain difficulty and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available 365 days a year to take care of any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we will solve it before we get back to you, which implies that you will not have to wait for hours or days while the problem perseveres. In case there is something that you need to do on your end, we will supply you with the needed info – what workable solutions to try out, what steps to take, etc.