In case you have ever had a shared web hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person over the phone rather than exchange support tickets or emails. If you want to learn more about a particular service before you decide to purchase it or in case something small-scale needs to be done, for example, it'll be far easier and quicker to get it done in real time. When you are able to get in touch with representatives by phone, it is very likely that you're working with a real hosting supplier, not a reseller. The type of support that you can get on the telephone varies between different companies - from common issues to dedicated tech support. Usually most of the providers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are resolved via e-mail and / or tickets.

Phone Support in Shared Web Hosting

We believe that having the option to talk with a live representative is very important, for that reason we have three support lines all around the world (Australia, USA and UK) and you have the option to contact us over the phone for fourteen hours every day. If you consider getting one of our shared web hosting, for instance, you have the option to give us a call and find out more about our solutions prior to ordering in order to ensure that we meet all of the system requirements for your sites. After the order, you will be able to get in touch with us about all of the sales and billing issues you may have, or get any general or basic tech info that you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs daily as part of the support services for each semi-dedicated server plan that we offer. Since some issues are more difficult and time-consuming, you will have to open a ticket in case you experience such an issue, but for all of the general, billing or minor tech issues you can always call us and we will help you right away in order to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our innovative cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia as well as a worldwide number, so that you will be able to call the one that is nearer to your region.