Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We provide a sixty–minute response time guarantee for any ticket or e–mail that you send to the tech support staff. We’ll speedily reply to all the general questions and forward the issue to our admins if any further assistance is needed. If you take advantage of our Optional Managed Services package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Premium–Quality Support Service

  • Our client support staff will be available to you 24/7/365 if you need assistance while working with our Hosting Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. And if you need assistance handling all the day–to–day admin tasks on your server, you can order our Optional Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Hosting Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most instructional articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.