Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into our Hosting Control Panel. It boasts a vast knowledgebase with commonly asked questions and comprehensive educational articles compiled by our trained tech support team.

  • Top quality support service

  • How–To Videos

  • If you prefer to see how a task is implemented or how an issue is resolved, rather than just reading about it, examine our selection of step–by–step video tutorials. They address many different topics and will help you quickly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 customer service and feature a 60–minute ticket response time guarantee. Our trained customer service technicians will be online 24x7 and will fix any problem that you could chance upon within less than 1 hour after the customer support ticket submission. In most cases, a reply will be provided to you within twenty minutes.