Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Our group of qualified professionals will do their best to answer to your help needs within about 1 hour. If, however, the difficulty you have come across calls for the help of the Admin =Team,= we’ll address the ticket to the administrator on duty and will post a reply to notify you.

  • Top quality support service

  • Qualified Customer Assistance Service

  • Our tech help and support team will be on duty for you 24/7/365 to to take care of all service demand tickets that you send. We offer customer help and support for all apps that are pre–installed on your web server. These include our in–house built Hosting Control Panel, the preferred Operating System and the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • An extensive and regularly updated knowledge base is built into our custom–built Hosting Control Panel. It offers quick tips about how to perform all of the necessary web site maintenance tasks. The Help zone includes thorough how–to articles and reviews and step by step video courses. You can open the Help section by clicking the Help or Video buttons in the upper right part of each Control Panel section.